Terms of Service

1. About us

SupaHost is provided by VOLODS LTD, registered in England and Wales under company number 16149306, registered office 29 Rosemary Avenue, Grimsby, England, DN34 4JN (“Volods”, “we”, “us”). Contact: [email protected].

2. The service

SupaHost provides managed hosting of the open-source Supabase stack, including databases, authentication, storage, realtime, a dashboard, APIs and an MCP server (the “Service”). The features and limits of each plan are described on our pricing page. The Service is currently in public beta, and we may add, change or remove features as it develops. We will give reasonable notice of changes that materially reduce the Service you have paid for.

3. Your account

• You must be at least 18 and provide accurate information.
• You are responsible for keeping your credentials and access tokens secure, and for all activity under your account — including actions taken by AI agents or other tools using your tokens.
• Tell us promptly at [email protected] if you suspect unauthorised access.

4. Trials, plans and payment

• Free trial. Paid plans start with a 7-day free trial, which requires a valid payment card. During the trial you can run up to 3 projects. Unless you cancel before it ends, your subscription begins and your card is charged automatically. You can end the trial early by activating your plan, in which case you are charged at that time.
• Subscriptions. Plans are billed monthly or annually in advance and renew automatically until cancelled. Add-ons and any overages are billed in arrears on your next invoice at the rates on our pricing page.
• Taxes. Prices exclude VAT and other applicable taxes, which are added where required.
• Changes in price. We will give at least 30 days’ notice of a price increase, effective from your next renewal.
• Late payment. If payment fails we will notify you. If it is not resolved within 14 days we may suspend the Service until it is.
• Refunds. You can cancel at any time and keep access until the end of the paid period. Fees already paid are non-refundable except where the law requires otherwise or these terms say so.

5. Your content

You keep all rights in the data, code and files you store or deploy on SupaHost (“Customer Data”). You grant us the limited rights needed to host, process, back up and transmit Customer Data to provide the Service. We process personal data within Customer Data only on your instructions as your processor; our data processing agreement is available on request. You are responsible for having the rights and permissions to use Customer Data and for configuring access controls such as Row Level Security. Our Privacy Policy explains how we handle your account data.

6. Acceptable use

You must not use the Service to:

• break any law, or store or distribute unlawful, infringing or harmful content;
• distribute malware, send spam or run phishing sites;
• attack, probe or disrupt other systems, or our own infrastructure;
• mine cryptocurrency, or use shared resources in a way that degrades the Service for other customers;
• resell the Service as a standalone hosting product without our written agreement (hosting your clients’ apps as an agency is fine).

We may suspend affected resources immediately if needed to stop serious harm, and will tell you why as soon as we can.

7. Availability and backups

Plans that include an uptime commitment (such as Pro and Business) are covered by the service levels on our pricing page; service credits are your sole remedy for missing them. We take regular backups as described for your plan, but you remain responsible for keeping your own copies of important data — you can export it at any time.

8. Open-source software

The Service runs open-source software, including Supabase components, under their own licences. SupaHost is not affiliated with or endorsed by Supabase, Inc. “Supabase” is a trademark of Supabase, Inc.

9. Our intellectual property

We own the SupaHost name, website, dashboard, API and related software, excluding open-source components and Customer Data. These terms do not grant you any rights in them beyond using the Service.

10. Cancellation and termination

You can cancel at any time from the dashboard. We may end these terms with 30 days’ notice, or immediately if you seriously or repeatedly breach them. After your subscription ends, your instances are stopped and Customer Data remains available for export for 30 days before it is permanently deleted.

11. Warranties

We will provide the Service with reasonable care and skill. Apart from that, and to the extent the law allows, the Service is provided “as is” and we give no other warranties, express or implied.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, we are not liable for loss of profits, revenue, data, goodwill or for any indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period. You will compensate us for claims by third parties arising from Customer Data or your breach of section 6.

13. Changes to these terms

We may update these terms. We will post the new version here and give at least 30 days’ notice by email of material changes. If you do not agree, you can cancel before they take effect.

14. General

These terms are the entire agreement between us about the Service. If any part is unenforceable, the rest still applies. Neither of us is liable for delays caused by events beyond our reasonable control. You may not transfer these terms without our consent; we may transfer them to a successor of our business. If you use the Service as a consumer, your statutory rights are not affected.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.