Free trial and billing
How SupaHost's 7-day free trial works, the 3-project trial limit, activating your plan early, monthly or annual billing, invoices and billing emails.
New SupaHost accounts start with a 7-day free trial of the plan you pick. You get a real instance running the full stack, so you can build and test exactly as you would after paying. Billing is handled through Stripe, and everything about it lives on one dashboard page: Usage & billing.
How the trial works
- Length: 7 days.
- Card required: you add a card when you start the trial.
- Up to 3 projects while the trial runs. Branches count as projects, so a main project plus two branches uses the whole allowance.
- Everything else is the same as the paid plan you chose: server size, features and quotas.
Before the trial ends, the owner gets a "trial ending" email as a reminder.
Lifting the 3-project limit
If you need more projects before the 7 days are up, the owner can activate the paid plan early. That lifts the trial limit, and your plan's normal project allowance applies (5, 15 or 30, plus $3 a month for each extra). See Can't create more than 3 projects during the trial if you hit the limit.
The Usage & billing page
Open Dashboard → Usage & billing (under Account in the sidebar). It has:
| Part | What it does |
|---|---|
| Change plan | Move between Builder, Pro and Business |
| Monthly / Annual toggle | Switch the billing period. Annual billing costs less per month |
| Manage billing | Opens the Stripe customer portal for your card and billing details |
| Quota tiles | Database, file storage and egress used against your plan and add-ons |
| Add-ons | Steppers to add database, file storage or egress in blocks |
| Invoices & payment | Past invoices and payment details |
Only the instance owner can change the plan, add-ons or payment details. See Team members for what invited members can do.
Monthly or annual
| Plan | Monthly | Annual (price per month) |
|---|---|---|
| Builder | $25 | $20 |
| Pro | $49 | $39 |
| Business | $99 | $79 |
| Enterprise | Custom | Custom |
Annual billing saves about 20%. Extra projects ($3/month each), extra custom domains ($2/month each), add-ons and overage are priced the same on both.
What you're billed for
Your invoice has up to four parts:
- The plan for your instance.
- Extra projects and custom domains beyond what the plan includes.
- Add-ons you've chosen on the Usage & billing page.
- Overage for any usage above plan plus add-ons: database $0.125/GB, file storage $0.021/GB, egress $0.12/GB.
Nothing is metered per user, request, Realtime message or function call. A month where your app gets ten times the traffic costs the same, as long as egress and storage stay inside your quotas.
For example, a Pro instance billed monthly with 17 projects and a 10 GB database add-on comes to $49 + 2 × $3 + $1.25 = $56.25 for the month, before any overage.
Billing emails
Billing emails come from SupaHost <[email protected]>, and replies go to [email protected]. You can't turn off the "Billing and invoices" emails in Settings, because they tell you about things that affect your service:
- Trial ending: sent before your trial ends.
- Payment failed: your card was declined. Update it through Manage billing. See Failed payment and the grace period.
- Subscription ended: your subscription is no longer active.
Usage alert emails, which warn you as you approach your quotas, are separate and can be tuned or turned off. See Monitoring, health checks and alerts.
Changing or ending your plan
- To move up or down a plan, use Change plan. The VM is resized, which means about a minute or two of downtime. Details are on Changing plans.
- To leave SupaHost, export your data first and then request termination from the Instance page. See Moving off SupaHost.
Questions about an invoice go to [email protected].